Service Contracts

On this page you may download the full text of the contracts offered by J.D. Fox Micro in PDF format. For more information about which kind of service offering best suits you, please click "Who We Serve" to the left.

IT System and Cloud Management Contract

For a flat monthly service fee, J.D. Fox Micro will:

  • Perform preventive maintenance to maximize performance, and minimize problems and downtime.
  • Fix problems as they arise.
  • Provide planning support for expansions, upgrades, and transitions prompted by changes in your organization. The plan itself is then offered for a fixed or phased service fee.
  • Conduct regular assessment of your system to ensure your operation is as efficient and productive as it can be.
  • Install upgrades to hardware or software as necessary to maintain service in light of changing technological standards.
  • Offer the express warranties of fitness-for-purpose and merchantability for all products (hardware and software) purchased from J.D. Fox Micro.

Here is the full text of the contract:

Per-Incident Service Agreement

For organizations that have professional IT system and cloud management services in place already, we offer per-incident service to augment your staff. This covers problem-solving, upgrades, migrations, reconfigurations, and assessments.

For a fixed fee, J.D. Fox Micro will analyze your situation when called upon, and provide a Work Plan. The Work Plan itself is offered for a fixed or phased service fee. Emergency service is not guaranteed with the Per-Incident Service Agreement. However, you are still entitled to the J.D. Fox Micro warranties on all products purchased from J.D. Fox Micro for thirty days after purchase.

Here are the full terms of this service agreement: