When instructed by a J.D. Fox Micro technician, click RealVNC On-Demand Assist (formerly Instant Support) to initiate a remote screen-sharing session.
J.D. Fox Micro Secure Website
With a login account on the J.D. Fox Micro Secure Website, you can request support and review open issues, pay invoices, review contract and license documents, review orders history, and review and approve Work Plans. To log in to the J.D. Fox Micro Secure Website, or to request a user account, please click below:
Whenever you access the Secure Website, ensure that your web browser displays the correct URL in the address bar (starting with https, not http), and that the digital identity of the website is certified by your web browser via the J.D. Fox Micro digital certificate. Only then can you assure that your information is encrypted, and that you are connected to the J.D. Fox Micro Secure Website and not an impostor.
Password Reset Tool
If you are a user covered by J.D. Fox Micro under an IT System Maintenance Contract, and you are unable to access a network resource due to an apparent bad password (such as logging in to your workstation, accessing e-mail, etc.), click below to access the online Password Reset Tool, where you will be able to submit a request to have your password reset in a completely secure manner.
Your browser must support 128-bit encryption and TLS 1.0, and have updated root certificates. If any of these are not enabled or working properly, you may not be able to access the Password Reset Tool.