This is the top-level and most recommended service offering of J.D. Fox Micro. Here is how it works. For new clients interested in an IT System Management Contract, we generally will start with a thorough assessment of your existing equipment, software, and operations to develop the best plan for how we will manage your system. This includes defining your technical and operational requirements, the hardware and software covered under the Contract, and your fault management, fault tolerance, security, and user support plans. This will also include recommendations for upgrades or other changes that would be beneficial to you.

Here you may view the terms of this initial assessment:

 Contract to Develop Plan for IT System Management

Once this assessment is complete, we can then enter into the IT System Management Contract, by which J.D. Fox Micro will perform regular maintenance and fix any problems that arise for a flat monthly service fee for a term as short as three months, or as long as one year. This includes:

• A defined service level which the system will be maintained to meet
• Priority service and emergency service as needed
• Regular testing and maintenance of fault tolerance configuration and systems
• System monitoring intended to prevent errors before they cause productivity loss
• Resolution of errors, faults, and breakdowns
• Continuous assessment and testing of security policies, procedures, and protection measures
• Consultation and planning support for expansions, upgrades, and transitions prompted by changes in your organization; the plan itself is then offered for a fixed or phased service fee

In addition, the IT System Management Contract offers continuous assessment of your requirements, policies, and user support system to ensure your entire system is as efficient and productive as it can be.

It also includes, during the term of the agreement, the express warranties of fitness-for-purpose and merchantability for all products (hardware and software) purchased from J.D. Fox Micro.

Here is the full text of the contract:

 IT System Management Contract

For organizations not in need of continuing management services from J.D. Fox Micro, we offer per-incident service for troubleshooting, upgrades, migrations, reconfigurations, assessments, and assistance developing future plans.

The Per-Incident Service Agreement may present lower overall expense for an organization with a robust management system in place, but which needs occasional consultation for advanced troubleshooting, or for consultation and assessment for upgrades or special projects. For a fixed Consultation Fee for each incident, you get a complete Work Plan to address faults or implement upgrades, expansions, or other changes. The Work Plan itself is offered for a fixed or phased service fee. Emergency service is not guaranteed with the Per-Incident Service Agreement. However, you are still entitled to the J.D. Fox Micro warranties on all products purchased from J.D. Fox Micro for thirty days after purchase.

Here are the full terms of this service agreement:

 Per-Incident Service Agreement

For individuals with simple requirements and one or two workstations, we offer service on an hourly basis for troubleshooting, upgrades, reconfigurations, and planning. See the terms here:

 Service Agreement for Individuals

When you call, we will help determine whether the Service Agreement for Individuals or the standard Per-Incident Service Agreements is most advantageous to you.