Services from J.D. Fox Micro

J.D. Fox Micro Service Agreements



On this page you may review all the terms of the contracts offered by J.D. Fox Micro. For more information about which kind of service offering best suits you, please click "Who We Serve" to the left.


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IT System Management Contract

This is the top-level and most recommended service offering of J.D. Fox Micro. For a flat monthly service fee, J.D. Fox Micro will:

  • Perform regular maintenance and fix any problems that arise.
  • Regularly assess and test security procedures and protection measures.
  • Provide planning support for expansions, upgrades, and transitions prompted by changes in your organization (the plan itself is then offered for a fixed or phased service fee).
  • Conduct regular assessment of your system to ensure your operation is as efficient and productive as it can be.
  • Offer the express warranties of fitness-for-purpose and merchantability for all products (hardware and software) purchased from J.D. Fox Micro.

For a quick overview of the contract, please click the link below.

 IT System Management Contract - Executive Summary (3 pages)

Here is the full text of the contract:

 IT System Management Contract (14 pages)




Per-Incident Service Agreement

For organizations not in need of continuing management services from J.D. Fox Micro, we offer per-incident service for troubleshooting, upgrades, migrations, reconfigurations, assessments, and assistance developing future plans.

The Per-Incident Service Agreement may present lower overall expense if your company has a robust management system in place, but you need occasional help with advanced troubleshooting, or for upgrades and special projects. For a fixed fee for each incident, J.D. Fox Micro will analyze the situation and provide a Work Plan to address problems or implement upgrades. The Work Plan itself is offered for a fixed or phased service fee. Emergency service is not guaranteed with the Per-Incident Service Agreement. However, you are still entitled to the J.D. Fox Micro warranties on all products purchased from J.D. Fox Micro for thirty days after purchase.

Here are the full terms of this service agreement:

 Per-Incident Service Agreement (12 pages)




Service Agreement for Individuals

For individuals with simple requirements and one or two workstations, we offer service on an hourly basis for troubleshooting, upgrades, reconfigurations, and planning. See the terms here:

 Service Agreement for Individuals (7 pages)